Customer Service

The 8 series products are proprietary “YOKE” brand products developed and manufactured in-house. Through a global distribution network, distributors assist with local product sales, providing customers with timely service and support. The company also assigns Field Application Engineers (FAE) to help regional distributors understand the professional knowledge and proper usage of Yoke products, as well as updates on the latest regulations and standards. The service coverage has expanded to the United States, Mexico, Canada, China, India, Africa, the Middle East, Vietnam, and other regions, with 102 distributors from 50 countries, driven by business expansion and digital development. This not only helps optimize customer service quality and improve product stability, but also enhances the impression score/degree of awareness of distributors towards YOKE.

World-leading PPE brands are major clients for the N-series featuring OEM products, sales representatives must maintain constant communication and discussion with customers to better understand their product development needs and provide them with our latest products so as to create more business opportunities and improve the quality of customer service.

When customer feedback is received, the responsible sales personnel initiate a Customer Voice (CV) report. An initial response is provided within 24 hours, and a review meeting is convened to determine the responsible department and formulate a problem-solving report. The case is closed only after the customer confirms the resolution approach for the relevant order.

If the feedback concerns product safety or functionality, a Corrective Action Report (CAR) is issued to initiate the quality management exception handling process. The case will only be closed after corrective actions are implemented, supporting evidence is provided, and a formal review is completed.