Core Values and Takeaways from Outstanding Employees
Accountability and integrity
Take accountability proactively and make sure all decisions and behaviors are compliant with laws and the code of ethics.
Before production, we check the lot number and first sample of the workpiece to see if they are in accordance with the size specification; in mass production, we check the size and appearance of the workpiece to see if there are any defects. The expected scheduling of the production control before the workpiece comes in can be done in advance to confirm the mold, so as to avoid finding no mold or mold abnormality when the workpiece comes in, causing production delays. If there is any concern about the quality of the product, the abnormality should be reported and the product should be controlled without concealing the defect; so that the customer can feel secure when using the product.
In our workplace we need to be responsible in any task we do and what we need to do, also integrity in our work can perform with honestly and do it with strong decision if it is wrong or right. (Filipino colleagues)
Appropriate decisions
Make the best decisions for the corporation effectively and in a timely manner as well as put them into practice.
In a single-story warehouse material management, I lead the company's new staff, at first will ask the newcomers according to the team leader regulations for operations, but some newcomers after a period of operation, sometimes because of the increase in the workload of the day, omit a section of the operating process or unsafe behavior operations (standing on the forklift to get things and other operating methods) to speed up the operating process but not in compliance with the rules of the required operations, omitting the operating process or develop their own mode of operations. We will encounter the problem that a new employee can't find the material when the material is not in the existing storage position. In short, the single department regulations are the most perfect mode of operation at present, before there is a better idea than the current mode of operation, the newcomers still need to implement the operations in the spirit of appropriate decisions according to the current regulations.
The quality of the product is important to the personal safety of the user, so when developing a new product, we need to verify it from the root, not to reduce the form of testing because of whether it is an extension product, to ensure the functionality and reliability of the product. The only way to solve all the difficulties is to move forward steadily, so that people will automatically set "dedication + appropriate decisions" as their core values, deliver results that meet expectations, and achieve common goals - this is the key to the sustainability of any organization and enterprise.
Acquire customer loyalty
Take customers need as the top priority and endeavor to exceed customer expectations to create customer loyalty.
In addition to providing product catalog information and promoting our new product, SupraTag, in 2021, we also arranged online video conferences to explain to customers and share practical case studies of applications related to their main industries according to their different attributes. We also provided marketing materials such as product videos, photos and articles for customers to use in different sales channels (e.g. website/LinkedIn/exhibition). In the early stage of product introduction, most of the customers will have many questions during the customer visit promotion, at this time, they can contact the sales staff through social software (Wechat/Whatsapp) to help solve their problems.
We need to think from the perspective of "if I were him/her (customer)" in order to truly understand the needs of our customers and to meet or exceed their expectations. By taking the initiative to update our customers' order records on a regular basis, reminding them of the items they are short of, and helping them to keep a safe stock within the expected delivery time, we can increase their reliance and trust in us, and thus achieve a win-win situation.
Active learning
Actively seek learning opportunities and effectively apply them to the job.
There are various courses arranged in the company, in addition to gaining knowledge, the most important thing is that you can also apply what you have learned. The promotion of 6S not only makes the workplace cleaner and the tools more organized, but even the home environment can be improved along with it. From the beginning, the person in charge of industrial safety supervised the employees, to the general awareness of the employees will remind each other of the various safety rules to follow. The TWI program has given us a better understanding of how to teach new people and better tools to improve things on the job.
I started knowing nothing in this field, I learned because of hard work and also with the help of my mentors and superiors. I don’t allow a day to pass that I have learned nothing new, a habit that we must use so that we can continue to enhance and grow in knowledge. We must help and educate everyone so that we can help the company and give us the opportunity to be productive and truly useful. I am constantly striving to be active in discovering innovative knowledge in order to share my contribution and help the company in the future. (Filipino colleagues)
Aggressive innovation
Develop innovative and actionable solutions for the job and try to deal with problems at work or opportunities through different or new approaches.
The more you know how to think against your instincts, the more you can succeed in your work and life; whether in the company or in society, many successful people and cases are easily placed in front of you to become a learning benchmark, so that we have a "safe mind" for a long time, but often the accumulation of experience, expertise and knowledge becomes a stumbling block to innovation, the more you want to cross your own pattern the more it becomes an obstacle, after all, thinking outside the box requires courage! Risk-taking! I still remember that when I first joined the company and attended the TQM course for the first time, one of the sections was for the most junior staff to be the team leader, and then I, who had no contact with the company process at all, sought my own ideas to carry out the task.
We use Microsoft SharePoint and Microsoft Power Platform's Power Automate to implement the "General Office Mail Receiving and Sending Network" and "Project Progress Tracking Network", which can automatically send Emails, including mail notifications and project progress maintenance/overdue reminders. Microsoft Power Platform's Power BI is also used to design Project Independent Requirements Reports, which are integrated with Microsoft Teams to meet the interaction between organizations. All of these applications provide a common platform to replace paper/file operations to achieve real-time information delivery and reduce data inconsistency.
