Outstanding Product Quality
Path of Quality Development
When implementing “Total Quality Management” (TQM), we emphasize our insistence on quality, continual improvement, technology innovation, and “customer first” principle, based on our business philosophy and customer needs. We focus on the management of processes and details while continuously improving management, R&D, and marketing so as to advance towards the vision of “building an international business of industrial safety lifting components with steady profit and growth”. The realization falls into four phases, and the processes and achievements of implementation are as follows:
| 1985-1996 | |||
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| Quality inspection stage | Description | For our business model as a trader, we prioritized the selection of high-quality, third-party manufacturers and through supplier assessment and audit, we ensured consistency between product quality standards and what our customers expect in order to satisfy customers’ needs. | |
| Activities and results | ・Supplier assessment, supplier audit ・External quality verification for quality assurance |
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| 1997-2008 | |||
| Quality manufacturing management stage | Description | Established our production base and focused primarily on stable quality and rapid production. During this period, we introduced a quality management system that met our customer requirements and a testing center laboratory verified our facility to validate the accuracy of tests we perform. | |
| Activities and results | ・Committed to the development of Grade 80 hooks in 1997 ・Established our own testing center and introduced non-destructive testing of magnetic particles ・Obtained certifications for API QMS ISO 9001 and API Specification Q1 ・Product manufacturing assessments: ABS, API, CCS ・Product type certification: ABS, DNV, DGUV and SGS |
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| 2009-2018 | |||
| Quality design for prevention stage | Description | With the altruistic philosophy of “win-win-win” (i.e. customers, suppliers and YOKE), we actively promoted the importance of preventive management. Externally, we advocated at the supplier conference that SPC could be utilized to detect and reduce NG products preemptively to boost productivity and reduce costs; internally, we introduced an advanced product quality plan (APQP) to achieve early identification of quality issues and take preventive measures to avoid losses from later changes while delivering quality products to customers in a timely manner. | |
| Activities and results | ・Became a leading brand for Grade 100 hook products in 2010 ・Inspected and calibrated relevant equipment and apparatus; introduced tightened and reduced planning system ・Promoted operation of the quality management system and relevant internal/external audits ・Provided quality and defect analysis and feedback; offered assistance to our suppliers ・Established the R&D center and developed grade 120 materials in collaboration with National Taiwan University. ・Introduced various systems including MES, PLM and Salesforce. ・Implemented 5S management, the continual improvement team (CIT), and TPM |
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| 2019-2028 | |||
| Quality excellence sustainability stage | Description | In 2016, we promoted a culture of total participation and continual improvement. From then on, we have been organizing the continual improvement activity team competition each year to apply the 8D problem-solving model to issue analysis and improvement; organized the mid-year and year-end reviews to improve efficiency. At the end of the year, we also invite outstanding suppliers to join the activity to inspire the involvement of other suppliers to attend. At this stage, we expected the quality culture we had been building to positively influence our employees’ values and conduct and boost their work performance and acclimatize them to adhering to the processes and instructions of quality management. Ultimately, we hope employees can eventually reach the state where quality is simply a product of “habit.” In 2019, we began to organize the factory-wide quality SOP test for all employees. The general manager also take the test to set an example for the culture of total quality participation. | |
| Activities and results | ・The factory-wide quality SOP test was promoted as planned. It has been organized once quarterly from 2019. In 2021, it was changed into an annual event. ・Introduced SPC system to digitize QA data for easy management and quick response ・Introduced 3D scanner to refine inspection and measurement accuracy ・Digitization at our laboratory ・Full-fledged promotion to become the leading quality for Grade 120 hooks ・Obtained environmental, safety and health certifications (ISO 14001 and ISO 45001) ・Expansion of industry-academia collaborations |
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